Shipping policy
Delivery, delivery time: All delivery times stated by us are approximate and non-binding. The delivery period begins upon receipt of the full purchase price in the account of Supmaran Boats GmbH. A delay in delivery times caused by the seller shall in no event constitute grounds for withdrawal from the contract or for claims for damages.
A consumer's withdrawal from the purchase must be declared to Supmaran Boats GmbH without delay by email, via the contact form, or by telephone. The withdrawal shall only become effective once both parties - the consumer and Supmaran Boats GmbH - agree to it.
The goods shall be delivered to the customer's front door; the seller bears the shipping risk.
Shipping usually takes place on the next working day, but no later than the third working day. We ship with DPD (Deutscher Paket Dienst, www.dpd.de). In most countries, tracking information is sent to the email address provided with the order as soon as the parcel has arrived in the destination country. This means that it may take a few days for the tracking information to be transmitted. As soon as the status of your order is set to "processed", your parcel or order has been shipped.
As we ship large and heavy parcels, we generally cover 50-75% of the shipping costs, and up to 100% during promotions. In the event of returns of parcels for reasons for which we are not responsible (dissatisfaction, complaints that do not concern quality, etc.), the shipping charges will not be refunded.